Contact us

How to reach built through the storm

We're available monday through sunday to assist you with any questions, concerns, or custom requests.

Order questions & returns

📧 BuiltThroughTheStorm@gmail.com
Please include your order number and issue details.
⏱ Response time: 24–48 hours

General questions (products, drops, sizing, etc.)

📧 Email or
📱 Text/Call: (229) 466-2909
📲 DMs also welcome

Custom or bulk orders (greek life, events, teamwear)

📧 Email: Subject line Custom Order Request

Vendor & collaboration inquiries

📧 Email: Subject line Vendor Opportunity or Brand Collaboration

Common questions

Order & shipping questions

  1. When will my order ship?
  2. How long does shipping take?
  3. Can I track my order?
  4. Do you offer local pickup or delivery?
  5. What should I do if my order hasn’t arrived?
  6. How do I return or exchange an item?

Product questions

  1. What size should I get? (Sizing chart?)
  2. Do your shirts run true to size?
  3. What material are the shirts/hoodies made from?
  4. Can I wash and dry the shirts normally?
  5. Are the wristbands one-size-fits-all?

Custom & special requests

  1. Can I get a custom shirt with my name or org on it?
  2. Do you offer bulk or team orders?
  3. Can I customize the color of a design?
  4. Can you make a version for my greek org, school, or city?

Payment & deals

  1. Do you accept sezzle or afterpay?
  2. Do you offer bundle deals or discounts?
  3. Can I pay with cashapp, apple pay, or zelle?

Collection-specific questions

  1. When does the next drop launch?
  2. Will you restock sold-out sizes?
  3. When is the holiday / homecoming / greek collection coming?
  4. Will you have joggers, beanies, or varsity jackets this season?

Brand support & connection

  1. Can I model or promo for the brand?
  2. Do you have a brand ambassador program?
  3. Can I buy your gear at any local stores or events?
  4. How can I support your vision outside of buying merch?

Location

Albany, Georgia 

Social media dms

Instagram: @BuiltThroughTheStorm

Response time

⏱️ we’re committed to real, timely communication — no bots, just real responses from someone who cares.

📧 email: within 24 hours
📱 text/phone: we often respond before 10 am and after 8 pm, depending on the day
📲 instagram or facebook dms: within a few hours, but always within 24

We’re available monday through sunday — because this is more than a brand, it’s a movement we live every day.